Soup spoon customer rating

[Henry1515]

Service sucks at soup spoon raffles city. I am shocked that in this world today there is this kind of service around i.e. I don't care attitude, even if you are a customer, so what? this is the attitude of their customer manager, Jeffery. No wonder their staff Melanie also possess this kind of attitude. In todays world we live in, no matter how nice your food is, service is still important for the growth of your business. That's the end of my patronage for soup spoon.

Pity the boss, having the type of staff will only tarnish the name.

 

[Chocs]

Re: Soup spoon customer rating

Service sucks at soup spoon raffles city. I am shocked that in this world today there is this kind of service around i.e. I don't care attitude, even if you are a customer, so what? this is the attitude of their customer manager, Jeffery. No wonder their staff Melanie also possess this kind of attitude. In todays world we live in, no matter how nice your food is, service is still important for the growth of your business. That's the end of my patronage for soup spoon.

Pity the boss, having the type of staff will only tarnish the name.

...maybe more then meet e eyes.. Real customer service starts w the big boss.. How they treat their staffs.. Possible ..:thinking:..?
..sorri 2 hear Yr bad experience..

 

[Red_Bean_Bun]

Re: Soup spoon customer rating

Service sucks at soup spoon raffles city. I am shocked that in this world today there is this kind of service around i.e. I don't care attitude, even if you are a customer, so what? this is the attitude of their customer manager, Jeffery. No wonder their staff Melanie also possess this kind of attitude. In todays world we live in, no matter how nice your food is, service is still important for the growth of your business. That's the end of my patronage for soup spoon.

Pity the boss, having the type of staff will only tarnish the name.

What happened ?

 

[Henry1515]

Re: Soup spoon customer rating

Here is how it happened:
I have been their loyal customer since day 1. They started the 'loyalty program' by stamping on the card each time you spend but sometime last year, they change their system. I was told given a leaflet and told to go register on-line and I would just need to give them my mobile number in order to continue gaining points each time I spend. All this while I have been doing this, using my points to off-set my purchase. But only today when I went down to raffles city branch, the supervisor at the branch, Melanie, told me that I could not redeem my points without the card although she checked and it shows I have $11.50. I was trying to explain, but she simply could not bother to listen. She then encourage me, gave me his mobile number, to go complain to her superior, Jeffery. I called him immediately, instead of apologizing, he raised his voice and mention this is none of his business and if every customer has this problem then he is going to be very busy.

He could have offered a solution by issuing me a new card and have my points transfered. On the other hand, if he could have explained nicely why they cannot do that and be apologetic, I could accept it. It is not so much of the points but its the bad service and attitude of a customer manager. He ought to be taught a lesson. I am trying to get hold of the owner's contact/email address to lodge my complain.

 

[ac323]

Re: Soup spoon customer rating

Here is how it happened:
I have been their loyal customer since day 1. They started the 'loyalty program' by stamping on the card each time you spend but sometime last year, they change their system. I was told given a leaflet and told to go register on-line and I would just need to give them my mobile number in order to continue gaining points each time I spend. All this while I have been doing this, using my points to off-set my purchase. But only today when I went down to raffles city branch, the supervisor at the branch, Melanie, told me that I could not redeem my points without the card although she checked and it shows I have $11.50. I was trying to explain, but she simply could not bother to listen. She then encourage me, gave me his mobile number, to go complain to her superior, Jeffery. I called him immediately, instead of apologizing, he raised his voice and mention this is none of his business and if every customer has this problem then he is going to be very busy.

He could have offered a solution by issuing me a new card and have my points transfered. On the other hand, if he could have explained nicely why they cannot do that and be apologetic, I could accept it. It is not so much of the points but its the bad service and attitude of a customer manager. He ought to be taught a lesson. I am trying to get hold of the owner's contact/email address to lodge my complain.

solid.............


cheers

 

[Mockngbrd]

Re: Soup spoon customer rating

bad service = failz... i HATE lousy/no serbice

 

[detach8]

Re: Soup spoon customer rating

actually, how many of you run a retail shop?

there are unresonable customers.

i'm not saying henry1515's case is unreasonable, but it is true if every customer calls me because of that i'll go crazy. imagine if you run a bank.

the problem is the lack of emppwerment to staff to make decisions. how can the staff just give out the manager's handphone just like that?

sorry to hear about yr bad experience. just sharing my 2 cents.

 

[detach8]

Re: Soup spoon customer rating

well let me share my experience
i am a biz partner at a small handphone retail shop
i have a regular customer who bought an ipad from my store
somehow, his ipad spoil and couldnt sync with his pc
he went to apple and they said it was a known issue and will give a 1-1 exchange, but they are out of stock for replacement ipads
he called me, said he's flying to thailand tomorrow, can't wait for a replacement, etc etc etc and ask me to give him a NEW ipad, and then send his spoilt one to replace
i said, how to replace a new set for you? what am i to do with your replacement set (which is a refurb unit from apple, although it is sealed and all that)
if i was to sell the refurb set as new, i run a dishonest business
then he got angry and yelled at me, saying my shop got no aftersales service
we earn $50-100 at most on each deal, an ipad is $900+ (back then), how to replace?
so did I provide bad service, or was my customer unresonable?

 

[ac323]

Re: Soup spoon customer rating

well let me share my experience
i am a biz partner at a small handphone retail shop
i have a regular customer who bought an ipad from my store
somehow, his ipad spoil and couldnt sync with his pc
he went to apple and they said it was a known issue and will give a 1-1 exchange, but they are out of stock for replacement ipads
he called me, said he's flying to thailand tomorrow, can't wait for a replacement, etc etc etc and ask me to give him a NEW ipad, and then send his spoilt one to replace
i said, how to replace a new set for you? what am i to do with your replacement set (which is a refurb unit from apple, although it is sealed and all that)
if i was to sell the refurb set as new, i run a dishonest business
then he got angry and yelled at me, saying my shop got no aftersales service
we earn $50-100 at most on each deal, an ipad is $900+ (back then), how to replace?
so did I provide bad service, or was my customer unresonable?

Hi detach,

so this regular costumer of yours bought a used ipad from your shop then somewhere faulty and he send to Apple and meaning Apple being the agent will be offering him a new set right instead of you? then he said your after sales service is not up to standard when Apple got no stock?


cheers

 

[Red_Bean_Bun]

Re: Soup spoon customer rating

Call the head office.

Here is how it happened:
I have been their loyal customer since day 1. They started the 'loyalty program' by stamping on the card each time you spend but sometime last year, they change their system. I was told given a leaflet and told to go register on-line and I would just need to give them my mobile number in order to continue gaining points each time I spend. All this while I have been doing this, using my points to off-set my purchase. But only today when I went down to raffles city branch, the supervisor at the branch, Melanie, told me that I could not redeem my points without the card although she checked and it shows I have $11.50. I was trying to explain, but she simply could not bother to listen. She then encourage me, gave me his mobile number, to go complain to her superior, Jeffery. I called him immediately, instead of apologizing, he raised his voice and mention this is none of his business and if every customer has this problem then he is going to be very busy.

He could have offered a solution by issuing me a new card and have my points transfered. On the other hand, if he could have explained nicely why they cannot do that and be apologetic, I could accept it. It is not so much of the points but its the bad service and attitude of a customer manager. He ought to be taught a lesson. I am trying to get hold of the owner's contact/email address to lodge my complain.

 

[Carconvoy]

Re: Soup spoon customer rating

well let me share my experience
i am a biz partner at a small handphone retail shop
i have a regular customer who bought an ipad from my store
somehow, his ipad spoil and couldnt sync with his pc
he went to apple and they said it was a known issue and will give a 1-1 exchange, but they are out of stock for replacement ipads
he called me, said he's flying to thailand tomorrow, can't wait for a replacement, etc etc etc and ask me to give him a NEW ipad, and then send his spoilt one to replace
i said, how to replace a new set for you? what am i to do with your replacement set (which is a refurb unit from apple, although it is sealed and all that)
if i was to sell the refurb set as new, i run a dishonest business
then he got angry and yelled at me, saying my shop got no aftersales service
we earn $50-100 at most on each deal, an ipad is $900+ (back then), how to replace?
so did I provide bad service, or was my customer unresonable?

since hes ur regular customer, you could have absorb that ipad and sell as refurbished...customer equity u knw

 

[detach8]

Re: Soup spoon customer rating

Hi detach,

so this regular costumer of yours bought a used ipad from your shop then somewhere faulty and he send to Apple and meaning Apple being the agent will be offering him a new set right instead of you? then he said your after sales service is not up to standard when Apple got no stock?


cheers

well, he bought a new ipad from us

new or used, doesn't really matter. but the point is, his expectation was that I swap a new set for him since he bought it from me

Apple couldn't give him an immediate 1-1 since it is out of stock, and you also know apple products are sealed shut, they can't really repair it anyway

so i dunno what to say, but at the end of the day... there are alot of different types of customers out there, some with wrong expectations.

btw i'm not saying henry1515 is unreasonable, dont get me wrong. just trying to share what i know.

and the fact that the staff of soup spoon actually gave out the mobile no. of their manager is a very bad move

 

[detach8]

Re: Soup spoon customer rating

since hes ur regular customer, you could have absorb that ipad and sell as refurbished...customer equity u knw

ok i'm sure alot of u are bizness owners

product cost $900
revenue from this regular guy so far maybe $300
if i absorb that $900, balance -$700
how many ipads/phones do u think a regular buy in a year? 1? 2?
he need to buy smelly ~10 phones (w/o considering discount hor) for me to ROI.
5 years to ROI, or spend $700 for customer equity
if i sell stuff that get me 50% margin like PML, yes i will do it at all costs, but a smallish mobile phone stall that makes less than government tax ...

 

[ac323]

Re: Soup spoon customer rating

ok i'm sure alot of u are bizness owners

product cost $900
revenue from this regular guy so far maybe $300
if i absorb that $900, balance -$700
how many ipads/phones do u think a regular buy in a year? 1? 2?
he need to buy smelly ~10 phones (w/o considering discount hor) for me to ROI.
5 years to ROI, or spend $700 for customer equity
if i sell stuff that get me 50% margin like PML, yes i will do it at all costs, but a smallish mobile phone stall that makes less than government tax ...

Hi detach,

understand your situation.........anyway this is a forum to voice our opinion plus make some friends here and there........................(also there are things in life that happened this way at times..........unavoidable, just got to handle the situation in a much better and control manner)



cheers

 

[detach8]

Re: Soup spoon customer rating

certainly understand that. in the case of soup spoon it's just $11 dollars and the customer accumulated the points anyway, so it's not a business loss. not as if henry eat liao lao sai then claim them hospital bills.

i just don't understand why the staff gave out the manager's mobile no like that. i would have gone crazy (but of course not yell at my customer, but go back and $!@#!@ the staff deep deep)

but i can understand the manager's frustration. maybe the change from the chop card system gave him lots of headache.

 

[hitmee]

Re: Soup spoon customer rating

that day i bought a small nail, ask for a plastic bag. uncle refused to give me. asked me to put in my pocket.
how can??? later poke my kkj how?

very bad service!

 

[Henry1515]

Re: Soup spoon customer rating

My point is that since they can vertify that I have S$11:50 so what is the fuss of must have the card. And the fact that the customer manager do not understand flexibility and should not tell me he will be very busy. That is his problem and why should I understand his problem. He must remember he is paid to handle customers that is why his title is customer manager. He cannot expect all customers are the same.

 

[detach8]

Re: Soup spoon customer rating

is he a customer manager or just a regular store manager?
i don't think soup spoon has a customer manager though

 

[Henry1515]

Re: Soup spoon customer rating

I was given the name and title by Melanie unless she is lying.

 

[Henry1515]

Re: Soup spoon customer rating

I got the email of one of the partners in soup spoon. I will try writing to him and see what he got to say.