nikon
Active Member
My car had developed a sudden and erratic jerk when stationery. The car would lurch at times. I drove straight to R2D, met Rod and he quickly set off with me with his scan tool for an hour’s worth of testing to determine the issue.
I am grateful to Rod for his commitment and quick service to respond to customer needs. Not many know that he just recovered from a pretty serious leg injury. Yet his energy level is high whenever we seek his help.
Worrying phenomenon - before leaving the garage, another chap in a e90 pulled up. Asked many questions. Rod responded and the customer left. Later I found out this chap was a repeat walk-in (who had yet to spend a dollar at R2D) who has done this many times. Coming in asking for quotes etc. For a gasket leak issue. For aircon compressor issues. Rod usually gave him a break down of costs. I asked him how much time in total was spent identifying problems and Rod held back his comment.
Now please don't hate me guys but many car owners go to the best out there asking for professional opinion and only to go elsewhere cheaper to do the job. Is this a new phenomenon? Where does this leave the real professionals and those with the above average know how who have assisted? Buying parts and going elsewhere is going to seriously put a dent on real pro workshops.
Guys, lets support this vendor for the many customers that he has saved from spending thousands. Yes, I appreciate him.
I am grateful to Rod for his commitment and quick service to respond to customer needs. Not many know that he just recovered from a pretty serious leg injury. Yet his energy level is high whenever we seek his help.
Worrying phenomenon - before leaving the garage, another chap in a e90 pulled up. Asked many questions. Rod responded and the customer left. Later I found out this chap was a repeat walk-in (who had yet to spend a dollar at R2D) who has done this many times. Coming in asking for quotes etc. For a gasket leak issue. For aircon compressor issues. Rod usually gave him a break down of costs. I asked him how much time in total was spent identifying problems and Rod held back his comment.
Now please don't hate me guys but many car owners go to the best out there asking for professional opinion and only to go elsewhere cheaper to do the job. Is this a new phenomenon? Where does this leave the real professionals and those with the above average know how who have assisted? Buying parts and going elsewhere is going to seriously put a dent on real pro workshops.
Guys, lets support this vendor for the many customers that he has saved from spending thousands. Yes, I appreciate him.
