bro, i have exactly the same problem as you. they always scratch my trims, and i will simply return, and nicely ask them to do good the damage they've done.
they scratched my m3 steering wheel, they gave me new trims, they scratched my z3 dashboard, they replaced the whole motherson dashboard. they need a little coaxing to do good the damage, but as long as we're ethical, and only ask them to replace damage that's really done by them, there's nothing wrong about that.
i suggest you go back and tell them to replace everything that they've damaged. it's only right.