I would like to highlight my experience when my car was sent for repairs at the East Coast Ctre. My E92 335i had an engine warning light and I sent it in. Handled by Ms Estella, I was informed that the workshop dept. informed her that it's probably due to aftermarket air intake installed in the car. It's obvious that they had not made any checks AT ALL as everything about the car was stock. When I said this she later on reverted and informed me that it's the HPFP but it's not in stock at the moment and I decided to take my car back. Subsequently when I texted her about the HPFP problem, I asked when it'll be in stock and she told me that the parts needs to be brought in from Malaysia. She also informed me that I have to drop by the centre and make payment before the parts can be ordered. When I asked her for the price... she just didn’t reply anymore and left it as it is. I went to a local workshop and the HPFP was replaced in an instant costing me about $700/-. I'm appalled that an outfit like Performance inconvenience its customers to come and make payment before ordering any parts. Not to mention that the parts is even below $1k.
Last week my ride had an ABS warning light on. This had happened before in July and sent to performance but no fault can be found and the error messages were simple erased.
Last week the ABS light came on and as such I sent it in. This time I was informed that the high speed sensor was faulty and needs to be changed. My car was sent in on Monday 28th Nov morning and I decided to leave the car there. Later on the same day Ms Estella called and informed me that the car will be ready the next day. 5mins later she called me again to inform me that the 'special' tools required for the job had been sent for servicing and would only come back on Wednesday morning. I told her I'll leave the car there so that they can start work on it immediately on Wednesday morning. She told me it'll be ok by Wednesday afternoon but when I called in, she informed me that it'll be by 6 o'clock today. She went on to tell me that the rear wheel bearings IS SO DIFFICULT TO REMOVE and this had to be considered as A DIFFICULT JOB ! I am extremely frustrated as I had to make a lot of changes to my schedule. I writing in to understand that is my experience here is an unfortunate episode as a result of the service mentality of a single employee or am is this what I can expect from an agent of a world renowned automotive marque.
Last week my ride had an ABS warning light on. This had happened before in July and sent to performance but no fault can be found and the error messages were simple erased.
Last week the ABS light came on and as such I sent it in. This time I was informed that the high speed sensor was faulty and needs to be changed. My car was sent in on Monday 28th Nov morning and I decided to leave the car there. Later on the same day Ms Estella called and informed me that the car will be ready the next day. 5mins later she called me again to inform me that the 'special' tools required for the job had been sent for servicing and would only come back on Wednesday morning. I told her I'll leave the car there so that they can start work on it immediately on Wednesday morning. She told me it'll be ok by Wednesday afternoon but when I called in, she informed me that it'll be by 6 o'clock today. She went on to tell me that the rear wheel bearings IS SO DIFFICULT TO REMOVE and this had to be considered as A DIFFICULT JOB ! I am extremely frustrated as I had to make a lot of changes to my schedule. I writing in to understand that is my experience here is an unfortunate episode as a result of the service mentality of a single employee or am is this what I can expect from an agent of a world renowned automotive marque.
