Webvisions: Very Bad Service

[MapleLeaf]

Email to VP (Network), Webvisions below.

Can anybody give me the direct email of the boss of Webvisions?

________________________________


Indra,

1. My support request was made at 10.30am.


2. At 11.30, when I called your helpline, your staff told me “Just now I am going to escalate….”


3. I asked if he had escalate the matter earlier (just now) or only now going to escalate. He could only reply me “Just now I am going to escalate….”


4. After a short conversation with him, I got to understand that he is “going to escalate” it now.


5. This is disappointing. If I had not called, nothing would have been done.


6. Webvisions may offer a 24-hour support. But you are basically offering a 24-hour telephone feedback service, not technical support.


7. After being on the phone with your “China accent-sounding” staff, I decided that I am wasting my time talking to him – he just don’t understand me.


8. You would recall that such bad service happened at every of the last few occasions I had difficulty with my email service.


9. Do I need to contact you, VP (network), whenever I need technical support?


10. Please assist, again.



Rgds

 

[signatureincz]

Re: Webvisions: Very Bad Service

confirm no good, i switched to others from webvision. damn jialat

 

[milk15]

Re: Webvisions: Very Bad Service

mind sharing whats ur technical issues about?

 

[hetraa]

Re: Webvisions: Very Bad Service

switch to Dan Ong company, IWI la...sure no problem...

 

[MapleLeaf]

Re: Webvisions: Very Bad Service

mind sharing whats ur technical issues about?

Previous: My email exceed quota cos I did not realise my SENT folder was full. Had only mangaed my Inbox. They should have email me an advisory "warning." They did not but simply suspend my account. I was overseas for a week with a suspended account.


Today: Somebody sent me two emails of 25MB each, first time he received mail failure msg, so sent second time... and hang my email account. Request for hotline help and had to BEG them to help me on a Sunday. Shit.

 

[MapleLeaf]

Re: Webvisions: Very Bad Service

mind sharing whats ur technical issues about?

Last time, employed Indians... and I don't understand them.

Now, employ China Chinese, and they don't understand me. FT.. F--K.

 

[hitmee]

Re: Webvisions: Very Bad Service

Milk will give u special service

 

[milk15]

Re: Webvisions: Very Bad Service

switch to Dan Ong company, IWI la...sure no problem...

Whats your domain name??? :sneaky::sneaky:

Previous: My email exceed quota cos I did not realise my SENT folder was full. Had only mangaed my Inbox. They should have email me an advisory "warning." They did not but simply suspend my account. I was overseas for a week with a suspended account.


Today: Somebody sent me two emails of 25MB each, first time he received mail failure msg, so sent second time... and hang my email account. Request for hotline help and had to BEG them to help me on a Sunday. Shit.

Hosting company usually do not maintain or monitor customers' email quota. There few hundreds of customers in a shared server and lets be fair, you don't expect the technical support team to monitor that everyday every hour... but upon a phone call (urgent) or email to the hosting company on weekends, usually the technical support team will advised on ur situation and temp increased your mail quota.......

Like what you had said, because your SENT folder was full, thus reached your quota. therefore you can't sent or received any emails. I dun think thats consider suspend.

For Hotline help, i would not comment on that..........
(Indians or China men..... cost cutting..... )

 

[milk15]

Re: Webvisions: Very Bad Service

In case they had not told you.... Your "Trash" & "Spam" folders do contribute to your quota too.....

 

[MapleLeaf]

Re: Webvisions: Very Bad Service

In case they had not told you.... Your "Trash" & "Spam" folders do contribute to your quota too.....

Understand. My Trash folder is being Emptied every day.