Warped HRE Forged Rims
- Thread starter wlkoh
- Start date
Red_Bean_Bun
Well-Known Member
Re: Warped HRE Forged Rims
What did the distributor say ?
What did the distributor say ?
wlkoh
Well-Known Member
Re: Warped HRE Forged Rims
Yes, mine is a one-piece forged 20" P40SC.
Unfortunately, the distributor I bought from has since lost the distributorship. The current distributor suggested I write to HRE directly and this is the response from the Sales Director at HRE corporate:
"I don’t know what to say to you.
I understand you are disappointed with having damaged your wheels (especially at the price you paid) but it but I am very honest with you about what to expect. Road Hazards are not covered.
Our 6061 T Aluminum simply does not bend without an extraordinary impact.
To illustrate and make an analogy, if I may, I wear a Panerai watch and two months after the purchase I scratched the crystal on the arm rest of the aircraft I was sitting in. it is a $10, 000 watch and it was brand new. I called Panerai service center to hear what they had to say.
The crystal scratch is not covered by the warranty was their comment. As unfortunate as it was for me, the scratch was my responsibility.
Your issue with our wheels is exactly the same.
As mentioned below, if you need replacement wheels, let me know and we will write you a quote."
Yes, mine is a one-piece forged 20" P40SC.
Unfortunately, the distributor I bought from has since lost the distributorship. The current distributor suggested I write to HRE directly and this is the response from the Sales Director at HRE corporate:
"I don’t know what to say to you.
I understand you are disappointed with having damaged your wheels (especially at the price you paid) but it but I am very honest with you about what to expect. Road Hazards are not covered.
Our 6061 T Aluminum simply does not bend without an extraordinary impact.
To illustrate and make an analogy, if I may, I wear a Panerai watch and two months after the purchase I scratched the crystal on the arm rest of the aircraft I was sitting in. it is a $10, 000 watch and it was brand new. I called Panerai service center to hear what they had to say.
The crystal scratch is not covered by the warranty was their comment. As unfortunate as it was for me, the scratch was my responsibility.
Your issue with our wheels is exactly the same.
As mentioned below, if you need replacement wheels, let me know and we will write you a quote."
Vansoh
Well-Known Member
Re: Warped HRE Forged Rims
And I wonder how much of a force is required to bend their 6061 T aluminium? Its now not about the rim being scratched like his panerai, rather, its more like the panerai have its movements poped out of its casing mid way into flight.
That guy might be high on drugs when he replied.
Bottom line is, HRE sucks and doesnt bother about shit aftersales service, they are only interested to sell and forget.
And I wonder how much of a force is required to bend their 6061 T aluminium? Its now not about the rim being scratched like his panerai, rather, its more like the panerai have its movements poped out of its casing mid way into flight.
That guy might be high on drugs when he replied.
Bottom line is, HRE sucks and doesnt bother about shit aftersales service, they are only interested to sell and forget.
Slow_poke_driver
Well-Known Member
Re: Warped HRE Forged Rims
Just tell them their 6061 being warped like this on normal driving is like saying diamond being scratched by air.
Either the 6061 is fake or the rim is fake.
Wait! Actually 6061 without proper tempering is not exactly strong in yield strength...means they use lousy material or the guy just smoke you?
Just tell them their 6061 being warped like this on normal driving is like saying diamond being scratched by air.
Either the 6061 is fake or the rim is fake.
Wait! Actually 6061 without proper tempering is not exactly strong in yield strength...means they use lousy material or the guy just smoke you?
Red_Bean_Bun
Well-Known Member
Re: Warped HRE Forged Rims
Previous distributor selling questionable HREs ?
Previous distributor selling questionable HREs ?
wlkoh
Well-Known Member
Re: Warped HRE Forged Rims
I even provided photo with serial numbers provided. Each rim is custom ordered to specific offset and so I expected them to be able to bring it up in their system. Best they ask me to ship back the rims at my own cost for their assessment and provide them proof of purchase. Makes me feel like HRE rims are dime a dozen in the market.
Guess what cheesed me off is that they insist on "road hazard" damage without even offering for the local distributor to take a look.
I applauded that sales director for his confidence in HRE products.. But his response really destroyed all confidence I have as a customer in their after sales support. Wonder what makes him think anyone would still want to pay through their noses for replacements after such a response?? *scratch head*
I even provided photo with serial numbers provided. Each rim is custom ordered to specific offset and so I expected them to be able to bring it up in their system. Best they ask me to ship back the rims at my own cost for their assessment and provide them proof of purchase. Makes me feel like HRE rims are dime a dozen in the market.
Guess what cheesed me off is that they insist on "road hazard" damage without even offering for the local distributor to take a look.
I applauded that sales director for his confidence in HRE products.. But his response really destroyed all confidence I have as a customer in their after sales support. Wonder what makes him think anyone would still want to pay through their noses for replacements after such a response?? *scratch head*
Red_Bean_Bun
Well-Known Member
Re: Warped HRE Forged Rims
Give them one more chance and write to the CEO .....
Ops and sales guys are biased in their respective areas .....
I was given the run around by the distributor, support head and sales chief for my exhaust issues ...... Then I wrote to the CEO and said her company is terrible. She viewed reputation is above all and made sure the customer issues are addressed.
If that doesn't work for HRE then they really full of shit .......
Give them one more chance and write to the CEO .....
Ops and sales guys are biased in their respective areas .....
I was given the run around by the distributor, support head and sales chief for my exhaust issues ...... Then I wrote to the CEO and said her company is terrible. She viewed reputation is above all and made sure the customer issues are addressed.
If that doesn't work for HRE then they really full of shit .......
wlkoh;1088211 said:
