Mik wrote:
Hi e46sg,
I empathize your situation (esp the police reporting situation).
my story is about a scratch (u could read from d forum topic).
I called the police also. told them i parked in brightly lit lot. They say its lik tat. ask me to cover my ride.
I asked whether can improve patrol. they said already improved.
Also ask me to report suspicious character. So how?? after d scratch, everyone is suspicious to me. So I told they how would i know who? they say i will know if i met one.
Ya. I told them when they r around to scratch or steal (for your case), the owner has already gone to sleep..
well, no constructive answer from them so far. The report i m told to consider establishing with them, dunno in d 1st place serve wat purpose..
"Yup couldnt agree more.
They asked me if there is any suspects. I told them all i knew and it didnt help. It makes me think its just for the formality. Such cases are probably too minor for them to take any action. "
I'm really sorry about what happened to you. My ride was vandalised before so I know how you must be feeling...
On the note of the response given by the police, I think in certain small ways, I disagree with you. True, Singapore Police is really on the whole useless and like the other organisations, is just placed there "for show only" cos every country needs some form of law enforcement. But pertaining to cases like this, I think we should take a step back and place ourselves in the shoes of the police.
I mean honestly, what on earth do you expect the police to do to solve your problem? Now before you hit the roof and say "There's a lot what!!!", lets look at it objectively...
On your side, as of now,
1) Something was wrongfully taken away from you
2) You dont know who did it
3) Nobody saw who took it
4) I assume this is the first time for you and that there has been no frequent cases of vehicular assoc theft in your area
Now honestly, given the above facts... what on earth do you EXPECT the police to do... ???
I believe in looking at expectations because if you notice when it comes to consumer/public dissatisfaction or complaints, most occur because expectations of the consumer does not concur with what the service provider deemed as sufficiently satisfactory . Either that or there was a miscommunication or poor communication (like in this case)
Do you expect the police to (realistically now...)
1) Scour the area looking for suspicious persons? Which look like ... what?
2) Do a complete house search of every home in the vicinity to recover the stolen goods?
3) Set up road blocks to inspect every car to see whether the stolen good is on it?
What?!?!
Believe me, the police gets as much shit complaints as the medical service gets ok... I mean people come to see the doctor for all kinds of reasons... some are downright stupid and trivial but they still EXPECT the health service to give them the world.
It's like if you come to me with complaints of diarrhea, I will treat the diarrhea first as simple food poisoning and at the same time look out for possibility of other sinister diarrhea-disease like cholera,shigella, crytococcus , colitis etc....
If you ask me what's the exact cause of the diarrhoea, I tell you that I wont know and at that stage not important to know... i mean what do you expect me to do??
Take stools samples? Interview every hawker that you visited last 1 week?
Shove a scope up your arse? What!?
Similarly, I would ask you similar pertinent questions like...
1) Did you notice coming into contact with someone having similar symptom? (ala Did you notice someone suspicious near your car?)
2) Does anyone else in your family have such symptoms (ala . Have your car or other cars in the vicinity been vandalised / stolen from before?)
3)Did you eat anything recently which you think may be the cause of your food poisoning? (ala Do you suspect anybody of having something against you?)
Now if the answers to the above questions are all NO, do you expect me to mobilise the whole TTSH Gastroenterological unit together with CDC (communicable disease centre) to find out what is causing your diarrhea???
Similarly, the police will need at least a repeat offence with some leads to actually warrant further investigation or else it wont be feasible.
What they should have improved on however is the way they convey their plan of action to you. Communication skills is obviously not one of the topic of study during their stay at the Academy I suppose. Just look at the standard of English that is used when they help you write a report; you should be the one helping them write it rather...
They should at least say that...
1) They're sorry about your loss
2) They will look into stepping up patrols (whether or not they can or will do it is another story...just saying it gives some form of reassurance)
3) They would appreciate any further information you can give them
4) They would notify you of any progress to the case.
Sometimes it's just a matter of effective communication that separates good service from the bad ones... That's why the SPF on the whole is so sucky...
Just my 2 cents worth....not taking sides here...
Arsony
Topaz Blue NOT a man in blue...