PML fails to delivery new car purchase on time - may i know what recourse we can pursue? The reason quoted was that the installation of the solar film needs to be redone as there are bubbles, and a small chip at the undercarriage due to transportation needs to be rectified. Appreciate your views. Think service is not very good.
PML fails to deliver car on time
- Thread starter murphys33
- Start date
delrosa81
Well-Known Member
Re: PML fails to deliver car on time
There are no fixed time frames for car deliveries, i remember mine was ex stock and took about 1 month from date of booking to delivery.
How long is the delay? is it a day or two? if so, try to give your SE some leeway, I understand the fustration of new car delivery being delayed but they also need to make sure your car is in good condition before it is delivered to you.
I feel your SE should have catered some buffer for herself before committing the date to you so as not to disappoint you. You might want to talk it over nicely with your SE before escalating the issue.
murphys33;646411 said:
There are no fixed time frames for car deliveries, i remember mine was ex stock and took about 1 month from date of booking to delivery.
How long is the delay? is it a day or two? if so, try to give your SE some leeway, I understand the fustration of new car delivery being delayed but they also need to make sure your car is in good condition before it is delivered to you.
I feel your SE should have catered some buffer for herself before committing the date to you so as not to disappoint you. You might want to talk it over nicely with your SE before escalating the issue.
Re: PML fails to deliver car on time
mine car was delayed for 1 month.
And it was given to me 1 month AFTER they registered the car and paid the road tax!
The excuse was that they need time to prepare the cars and there are just too many waiting in line.
All i got from the salesman was," if i can deliver to you why would i hold on to it for?"
mine car was delayed for 1 month.
And it was given to me 1 month AFTER they registered the car and paid the road tax!
The excuse was that they need time to prepare the cars and there are just too many waiting in line.
All i got from the salesman was," if i can deliver to you why would i hold on to it for?"
gr8golf88
Well-Known Member
Re: PML fails to deliver car on time
Take it easy and enjoy the journey. That way, the experience is more pleasant. Shit does happen. It's a good thing that they rectify those issues before doing the hand over. Alternatively, they can sweep them under the carpet and wait until one complains. Ex-stock is about 2 weeks. Yours is ex-stock? How long?
Take it easy and enjoy the journey. That way, the experience is more pleasant. Shit does happen. It's a good thing that they rectify those issues before doing the hand over. Alternatively, they can sweep them under the carpet and wait until one complains. Ex-stock is about 2 weeks. Yours is ex-stock? How long?
Red_Bean_Bun
Well-Known Member
Re: PML fails to deliver car on time
My wife's car delivery was delayed by about 2-3 hours - At the moment of delivery.......
1. Tyre punctured on the way out to my family to get in - went straight back in
2. Seats were discovered scratched and had to be replaced - went back in again
3. Door not working properly - went back straight back in AGAIN
Whole family waited ...... finally when all done - we were suppose to take a photo of the whole family and the car to commemorate the fantastic experience of owning this car.
Hope this makes you feel better ............
My wife's car delivery was delayed by about 2-3 hours - At the moment of delivery.......
1. Tyre punctured on the way out to my family to get in - went straight back in
2. Seats were discovered scratched and had to be replaced - went back in again
3. Door not working properly - went back straight back in AGAIN
Whole family waited ...... finally when all done - we were suppose to take a photo of the whole family and the car to commemorate the fantastic experience of owning this car.
Hope this makes you feel better ............
Red_Bean_Bun
Well-Known Member
Re: PML fails to deliver car on time
That's nothing compared to what I went through with my previous car ...............
detach8;646604 said:
That's nothing compared to what I went through with my previous car ...............
Re: PML fails to deliver car on time
You shod ask ur se what the terms are if u delay collection, I m sure there will be storage fee after a certain period. So vice versa there shd be compensation.
You shod ask ur se what the terms are if u delay collection, I m sure there will be storage fee after a certain period. So vice versa there shd be compensation.
Re: PML fails to deliver car on time
I think you should praise your sales person for even telling you the truth about the incident & at least he is doing his job in checking the car before the delivery. Kudos to him ... Better than some sales ppl that don't and comes up with excuses when u find a damage
Just be patient and give the sales rep a break la.How was he during the initial sales process ?
I think you should praise your sales person for even telling you the truth about the incident & at least he is doing his job in checking the car before the delivery. Kudos to him ... Better than some sales ppl that don't and comes up with excuses when u find a damage
Just be patient and give the sales rep a break la.How was he during the initial sales process ?
detach8
Well-Known Member
Re: PML fails to deliver car on time
i have a frend who bought a kia from C&C some time ago. he understood the sales girl's words wrongly.
he signed paper in september, she said will deliver in october or nov. then AFTER he sign paper he go and ask his "good" friends who say he shld have asked for freebies like solar film and window visor blah blah, the sales girl obviously didn't give in. (it's a kia, wat do u expect really). he got real upset and kept thinking he got a bad deal when in fact i told him he got a decent deal cos i was the one who went with him to look @ cars and we picked kia vs few other brands. it was the best car around that price. somemore OPC.
then my friend thought october or nov means first week of october. i dunno how he came about that conclusion. when he didn't get the car on week 1 of oct, he kp the sales girl. sales girl said maybe 1-2 more weeks cos shipment haven't arrive. even arrive liao need to do all the paper work. 1 week passed, still no shipment. he got really pissed and wrote a 3 page e-mail to C&C mgmt to complain. that got the sales girl into trouble.
there was some exchange of calls/sms and eventually he kept saying she didn't keep her promise when in fact in my opinion was he's just too kancheong to collect car. keep blaming the the sales girl and eventually she was so pissed really she actually smsed my friend and scolded him, then he took her sms and went to complain again.
anyway, the sales girl i think gave up and handed the deal to her manager who in the end dunno from where dig out one car and delivered it in W4 oct.
i have a frend who bought a kia from C&C some time ago. he understood the sales girl's words wrongly.
he signed paper in september, she said will deliver in october or nov. then AFTER he sign paper he go and ask his "good" friends who say he shld have asked for freebies like solar film and window visor blah blah, the sales girl obviously didn't give in. (it's a kia, wat do u expect really). he got real upset and kept thinking he got a bad deal when in fact i told him he got a decent deal cos i was the one who went with him to look @ cars and we picked kia vs few other brands. it was the best car around that price. somemore OPC.
then my friend thought october or nov means first week of october. i dunno how he came about that conclusion. when he didn't get the car on week 1 of oct, he kp the sales girl. sales girl said maybe 1-2 more weeks cos shipment haven't arrive. even arrive liao need to do all the paper work. 1 week passed, still no shipment. he got really pissed and wrote a 3 page e-mail to C&C mgmt to complain. that got the sales girl into trouble.
there was some exchange of calls/sms and eventually he kept saying she didn't keep her promise when in fact in my opinion was he's just too kancheong to collect car. keep blaming the the sales girl and eventually she was so pissed really she actually smsed my friend and scolded him, then he took her sms and went to complain again.
anyway, the sales girl i think gave up and handed the deal to her manager who in the end dunno from where dig out one car and delivered it in W4 oct.
