PML fails to deliver car on time

murphys33

Well-Known Member
PML fails to delivery new car purchase on time - may i know what recourse we can pursue? The reason quoted was that the installation of the solar film needs to be redone as there are bubbles, and a small chip at the undercarriage due to transportation needs to be rectified. Appreciate your views. Think service is not very good.
 
Re: PML fails to deliver car on time

Negotiate with the SE lah. Ketok him/ her for goodies. At least that is what I would do.
 
Re: PML fails to deliver car on time

can get free polo shirt! yup! i forgotten what happen! my SE bought it for me...
 
Re: PML fails to deliver car on time

what is the typical waiting time from the moment you put deposit to collection of ride? anyone remembers?
 
Re: PML fails to deliver car on time

murphys33;646411 said:
PML fails to delivery new car purchase on time - may i know what recourse we can pursue? The reason quoted was that the installation of the solar film needs to be redone as there are bubbles, and a small chip at the undercarriage due to transportation needs to be rectified. Appreciate your views. Think service is not very good.

There are no fixed time frames for car deliveries, i remember mine was ex stock and took about 1 month from date of booking to delivery.

How long is the delay? is it a day or two? if so, try to give your SE some leeway, I understand the fustration of new car delivery being delayed but they also need to make sure your car is in good condition before it is delivered to you.

I feel your SE should have catered some buffer for herself before committing the date to you so as not to disappoint you. You might want to talk it over nicely with your SE before escalating the issue.
 
Re: PML fails to deliver car on time

ex stock - once you got the coe, car should be delivered in 1 week (2 weeks max)
new stock - depend on what was promised b4 signing on the dotted line
 
Re: PML fails to deliver car on time

mine car was delayed for 1 month.

And it was given to me 1 month AFTER they registered the car and paid the road tax!

The excuse was that they need time to prepare the cars and there are just too many waiting in line.

All i got from the salesman was," if i can deliver to you why would i hold on to it for?"
 
Re: PML fails to deliver car on time

ur SE male or female?
 
Re: PML fails to deliver car on time

Ask for umbrella and golf bag.
 
Re: PML fails to deliver car on time

Take it easy and enjoy the journey. That way, the experience is more pleasant. Shit does happen. It's a good thing that they rectify those issues before doing the hand over. Alternatively, they can sweep them under the carpet and wait until one complains. Ex-stock is about 2 weeks. Yours is ex-stock? How long?
 
Re: PML fails to deliver car on time

Ask for a loan car that is comparable to or better than your new car.
 
Re: PML fails to deliver car on time

My wife's car delivery was delayed by about 2-3 hours - At the moment of delivery.......

1. Tyre punctured on the way out to my family to get in - went straight back in
2. Seats were discovered scratched and had to be replaced - went back in again
3. Door not working properly - went back straight back in AGAIN

Whole family waited ...... finally when all done - we were suppose to take a photo of the whole family and the car to commemorate the fantastic experience of owning this car.

Hope this makes you feel better ............
 
Re: PML fails to deliver car on time

Red_Bean_Bun;646595 said:
My wife's car delivery was delayed by about 2-3 hours - At the moment of delivery.......

1. Tyre punctured on the way out to my family to get in - went straight back in
2. Seats were discovered scratched and had to be replaced - went back in again
3. Door not working properly - went back straight back in AGAIN

Whole family waited ...... finally when all done - we were suppose to take a photo of the whole family and the car to commemorate the fantastic experience of owning this car.

Hope this makes you feel better ............

Wah how come so sway?!
 
Re: PML fails to deliver car on time

You shod ask ur se what the terms are if u delay collection, I m sure there will be storage fee after a certain period. So vice versa there shd be compensation.
 
Re: PML fails to deliver car on time

Red_Bean_Bun;646595 said:
Whole family waited ...... finally when all done - we were suppose to take a photo of the whole family and the car to commemorate the fantastic experience of owning this car.

Hope this makes you feel better ............

That's something new. It is a small gesture but still a good effort by PML.
 
Re: PML fails to deliver car on time

murphys33;646448 said:
what is the typical waiting time from the moment you put deposit to collection of ride? anyone remembers?

What is your definition of delay and what are you thinking of getting something out of this delay? I am sure you are not so "ngeow" right?
 
Re: PML fails to deliver car on time

cut them some slag bah if the delay is just couple of days..
 
Re: PML fails to deliver car on time

I think you should praise your sales person for even telling you the truth about the incident & at least he is doing his job in checking the car before the delivery. Kudos to him ... Better than some sales ppl that don't and comes up with excuses when u find a damage :) Just be patient and give the sales rep a break la.How was he during the initial sales process ?
 
Re: PML fails to deliver car on time

i have a frend who bought a kia from C&C some time ago. he understood the sales girl's words wrongly.

he signed paper in september, she said will deliver in october or nov. then AFTER he sign paper he go and ask his "good" friends who say he shld have asked for freebies like solar film and window visor blah blah, the sales girl obviously didn't give in. (it's a kia, wat do u expect really). he got real upset and kept thinking he got a bad deal when in fact i told him he got a decent deal cos i was the one who went with him to look @ cars and we picked kia vs few other brands. it was the best car around that price. somemore OPC.

then my friend thought october or nov means first week of october. i dunno how he came about that conclusion. when he didn't get the car on week 1 of oct, he kp the sales girl. sales girl said maybe 1-2 more weeks cos shipment haven't arrive. even arrive liao need to do all the paper work. 1 week passed, still no shipment. he got really pissed and wrote a 3 page e-mail to C&C mgmt to complain. that got the sales girl into trouble.

there was some exchange of calls/sms and eventually he kept saying she didn't keep her promise when in fact in my opinion was he's just too kancheong to collect car. keep blaming the the sales girl and eventually she was so pissed really she actually smsed my friend and scolded him, then he took her sms and went to complain again.

anyway, the sales girl i think gave up and handed the deal to her manager who in the end dunno from where dig out one car and delivered it in W4 oct.
 

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