A bit dissapointed with the handling of the appointment by the SE at East Coast Centre. Have been a very satisfied customer of PML services for the last few years, there were dissappointments when I first collected the car back than with the quality issues but that was in the past and forgotten.
I booked on-line for the oil-change service and received a call back that the earliest date available 17 Aug and was recommended to try the fast lane if it is just oil change and with an earlier date.
When I went in today, the SE mentioned that using the fast lane is specific for oil change only and they will not check any further as the technicians doing the oil change are not experienced in checking any other areas. In the past, the SE will usually call me back to highlight areas of any concern or abnormalies.
I wanted them to check on the Dynamic Drive sensor as it indicated Dynamic Drive Failure last week and knocking sound from my exhaust. Which is not new, previous servicing was a matter of cleaning the sensors and for the exhaust was just a matter of putting a rubber spacer to prevent the exhaust from knocking on the chasis.
Anyway if it does require them to dismantle the exhaust or should it require extensive work, I was prepared for another appointment which has never been an issue for me.
But for SE to tell me that its management decision that they will not do any further than to change Engine Oil is something and also speaking to a SE who cannot differentiate Dynamic Drive and DSC. What a let down.
Only when I told the SE that I prefer to cancel the appointment and re-book for the regular service and was dissapointed that they are not able to check and advise did she relent.
My car has been serviced by PML from day one and amost all the upgrades were done by PML.
Hope to see some improvement in their after-sales.
I booked on-line for the oil-change service and received a call back that the earliest date available 17 Aug and was recommended to try the fast lane if it is just oil change and with an earlier date.
When I went in today, the SE mentioned that using the fast lane is specific for oil change only and they will not check any further as the technicians doing the oil change are not experienced in checking any other areas. In the past, the SE will usually call me back to highlight areas of any concern or abnormalies.
I wanted them to check on the Dynamic Drive sensor as it indicated Dynamic Drive Failure last week and knocking sound from my exhaust. Which is not new, previous servicing was a matter of cleaning the sensors and for the exhaust was just a matter of putting a rubber spacer to prevent the exhaust from knocking on the chasis.
Anyway if it does require them to dismantle the exhaust or should it require extensive work, I was prepared for another appointment which has never been an issue for me.
But for SE to tell me that its management decision that they will not do any further than to change Engine Oil is something and also speaking to a SE who cannot differentiate Dynamic Drive and DSC. What a let down.
Only when I told the SE that I prefer to cancel the appointment and re-book for the regular service and was dissapointed that they are not able to check and advise did she relent.
My car has been serviced by PML from day one and amost all the upgrades were done by PML.
Hope to see some improvement in their after-sales.
