KW warranty and Resolution

[nasty204]

My KW coilover failed during the warranty period. The shop Boss motor said that the distributor/agent Autovox is the bottleneck.

I have been waiting for 4 months now, any recommendations ?

Thanks

 

[gotham88]

Re: KW warranty and Resolution

Hi, can you share what happened to your coilover? Not sure what you mean that there is a bottleneck? You are having difficulty having the set replaced or?

Thanks.

 

[nasty204]

Re: KW warranty and Resolution

Hi, can you share what happened to your coilover? Not sure what you mean that there is a bottleneck? You are having difficulty having the set replaced or?

Thanks.

Gotham, thanks for the response. The coilover was assessed and deemed spoiled by Boss Motor sports where I bought it from. Since it is under warranty , a replacement claim was made in April.

Many rounds of followup and committed delivery dates , it is still pending.,

Was informed by Boss that Autovox was unable to provide the replacement.

I have posted to Autovox facebook, and have not received any reply as well.

That is the situation now.

My KW coilover failed during the warranty period. The shop Boss motor said that the distributor/agent Autovox is the bottleneck.

I have been waiting for 4 months now, any recommendations ?

Thanks

 

[sandman369]

Re: KW warranty and Resolution

Why don't you give autovox a call?

 

[playstation76]

Re: KW warranty and Resolution

My KW coilover failed during the warranty period. The shop Boss motor said that the distributor/agent Autovox is the bottleneck.

I have been waiting for 4 months now, any recommendations ?

Thanks

Why need wait when u can call? Are u trying to stir shit in this forum?

 

[nasty204]

Re: KW warranty and Resolution

Playstation76 , I have been a member of this forum for many years so if u do not have any positive think to add , dont assume anything.

I did not asked u to read the post so get lost

 

[totoseow]

Re: KW warranty and Resolution

chase BOSS. u dine buy from master franchisee to begin with. imo..its u vs boss....

 

[kenntona]

Re: KW warranty and Resolution

A parallel situation, if you have bought a car from PML, every issue should be sorted out by PML, not BMW Asia or BMW AG.

If there is a bottleneck somewhere, be it in Singapore or Germany, PML should still be the party to sort things out.

 

[playstation76]

Re: KW warranty and Resolution

Playstation76 , I have been a member of this forum for many years so if u do not have any positive think to add , dont assume anything.

I did not asked u to read the post so get lost

Being positive is a 2 way thing.so no need to be rude. Any problems with me,just pm me.ok??

 

[MW]

Re: KW warranty and Resolution

dun PM la, say out in open so we can all give our guru advice

 

[playstation76]

Re: KW warranty and Resolution

But I not guru leh

 

[christopher ngo]

Re: KW warranty and Resolution

I can arrange a 1 on 1 match, free fries, free coke , no pork no lard.

If you are trouble with warranty claim issue, just go where you bought it and ask them for exact answer, you pay money, so u got the right to know.

I can feel you with fxxking 4 months waiting for claim. Just go ask politely if they ignore you, shit in their place like holland village mrt station

Like a boss.

 

[kenntona]

Re: KW warranty and Resolution

How come nobody LIKE my post? I kong wei boh lee yiu meh?

 

[MW]

Re: KW warranty and Resolution

How come nobody LIKE my post? I kong wei boh lee yiu meh?

ur post not very constructive. PML, BOSS and KW are different acronyms.

 

[christopher ngo]

Re: KW warranty and Resolution

How come nobody LIKE my post? I kong wei boh lee yiu meh?

People bought bmw kiam zhui chia u go and tell bmw asia bmw ga.......

 

[Red_Bean_Bun]

Re: KW warranty and Resolution

TS - Hope you have a solution soon ...... Did you change to another suspension in the mean time ?

 

[nasty204]

Re: KW warranty and Resolution

Ok, getting a response from totoseow, kenn, and mw is good enough. Thanks bro. It has been a while. Glad to be back posting. I am sorting out with Boss, was trying to see if other members have similar case, and how they manage to get it resolved.

 

[sft]

Re: KW warranty and Resolution

Is there any recourse for consumers in such scenario other than praying? Acknowledged defects but no incoming replacement stocks?

 

[MW]

Re: KW warranty and Resolution

if stocks never come because manufacturer never manufacture or delivery delayed for various reasons, then importer can't do much.

BUT if you discover that it was the importer that dilly dally on the replacement parts (such as you find out who the manufacturer is and write to them and they reply "have leh, stocks many many leh"), then your recourse against the importer would be getting a replacement in the open market and charging the cost back to them.

Its a legal process so not very fast and you need evidence to support your claim.

Key consideration is reasonableness in the waiting period and also availability/how common the part is

 

[totoseow]

Re: KW warranty and Resolution

nb legal process means pay the fking lawyers money lor...claim a set of suspension 4k...pay the shark 10k. sua la. drive without suspension.