keny
Well-Known Member
Just wanted to share with brothers and sisters here of a paint shop that i used recently.
After trawling the BM board, I sent my own kit to the shop 3 days before i sent my car in for it to be installed. I discussed with the owner of the shop and it was agreed that 3 days would be enough for them to prime and paint my kit for it to be ready for installation.
On the 3rd day, i sent my car in morning and picked it up in the evening.
During pick up, i did a once over in the sunset light was pretty satisfied with what i saw. Before I left, I was told to comeback 1 week later for a follow up polish when the paint had settle ( Pretty professional I thought, as this is the first time a shop had actually said something like this and meant it)
Early next morning, i parked it in the sunlight and went through it with a fine tooth comb. All systems go.
Brought it back a week later and there was a slight lump on my PU back spoiler. I also informed them of a scratch on my front lip spoiler, a scratch on my rim and a little overspray on my mirror. Was told to pick up at 6 in the evening.
When I arrived they were still sanding my spoiler down, I learnt that there were air bubbles under the paint in the PU and they had decided to re-sand the whole section.
All this cost me was an extra 30 mins of time but for the scratches that I caused myself, they were fixed to my satisfaction and I wasn’t even charged extra to boot.
All this time the boss was so apologetic that I actually felt bad.
During this whole process, the boss was inside the hot oven herself and using the heat gun on the painted section and directing the rest of the guys to polish the other sections. (All this was happening in the Hot Oven, ie I knew because I opened the door and was greeted with a blast similar to that of a hair dryer set on high)
I finally collected my car at 645 and I tell u, they even took the initiative to give the whole car a quick polish.
I personally can confirm the dedication and effort put in by this shop and their level of professionalism shown in their work.
Thanks for everything Angie. You’ve got a new convert. Keep up the good work.
After trawling the BM board, I sent my own kit to the shop 3 days before i sent my car in for it to be installed. I discussed with the owner of the shop and it was agreed that 3 days would be enough for them to prime and paint my kit for it to be ready for installation.
On the 3rd day, i sent my car in morning and picked it up in the evening.
During pick up, i did a once over in the sunset light was pretty satisfied with what i saw. Before I left, I was told to comeback 1 week later for a follow up polish when the paint had settle ( Pretty professional I thought, as this is the first time a shop had actually said something like this and meant it)
Early next morning, i parked it in the sunlight and went through it with a fine tooth comb. All systems go.
Brought it back a week later and there was a slight lump on my PU back spoiler. I also informed them of a scratch on my front lip spoiler, a scratch on my rim and a little overspray on my mirror. Was told to pick up at 6 in the evening.
When I arrived they were still sanding my spoiler down, I learnt that there were air bubbles under the paint in the PU and they had decided to re-sand the whole section.
All this cost me was an extra 30 mins of time but for the scratches that I caused myself, they were fixed to my satisfaction and I wasn’t even charged extra to boot.
All this time the boss was so apologetic that I actually felt bad.
During this whole process, the boss was inside the hot oven herself and using the heat gun on the painted section and directing the rest of the guys to polish the other sections. (All this was happening in the Hot Oven, ie I knew because I opened the door and was greeted with a blast similar to that of a hair dryer set on high)
I finally collected my car at 645 and I tell u, they even took the initiative to give the whole car a quick polish.
I personally can confirm the dedication and effort put in by this shop and their level of professionalism shown in their work.
Thanks for everything Angie. You’ve got a new convert. Keep up the good work.
