Attempted Cheating?

[vngooi]

I recently sent my car for a bonnet respray and was quoted a certain price, let's say. $800 by X-company. This price was because the ENTIRE Bonnet was to be resprayed and X-company assured me that this had to be done to ensure uniformity of colour and that they had to remove the bonnet for the respray.

Upon collection, I found that previous small stone chips were still on the bonnet and upon further inspection of the bonnet fastenings, it was obvious that the entire bonnet was not removed for the job.

Upon confronting the Manager, he claimed that he also did not know why there were still some stone chips on the bonnet after the respray and said he needed to check with the workfloor personnel what exactly occured. He then apologised and said that he will re-spray the bonnet and would provide me with a standby car for my use.

My observation is: if I did not do a closer inspection, X-company would have effectively got away with charging an exorbitant price for a non-existent job that was supposed to have been done. In my opinion, this is cheating.

Comments/Views please?

 

[Mockngbrd]

Re: Attempted Cheating?

which company? i will avoid

 

[Terry]

Re: Attempted Cheating?

which workshop?

 

[Slater]

Re: Attempted Cheating?

very unprofessional attitude. will definitely avoid this workshop.

 

[dleo]

Re: Attempted Cheating?

Yes, give us the details please.

 

[wt_know]

Re: Attempted Cheating?

similar to workshop that say ... wah this one is a big job ... at least 4 hours work (like 1/2 a day)... have to take this out take that out and then have to check this check that bla bla bla ... after that found out it's a simple job within 1 hour. another type is you change this must also change the other 2 things ... bla bla bla ...

TS case is straight forward "cheating" of charging for a product and service that is not rendered.

 

[ACS6]

Re: Attempted Cheating?

That sucks. Pls share. Which workshop?

 

[kuvesh]

Re: Attempted Cheating?

common practice by workshops.... even some site sponsors which shall remain nameless...

 

[hitmee]

Re: Attempted Cheating?

pls pm me the workshop

 

[sszone]

Re: Attempted Cheating?

probably he resprayed but never take bonnet out....just cover the rest of the car with newspapers of whatever.
better check out the rest of your car to see if there's any paint specks on it due to the misting if they had did that.
as for the stonechips, chances are they never sand it down and putty a bit to repair that before spraying...tsk tsk...

 

[stefman]

Re: Attempted Cheating?

Bro, PM me the name so that I watch out next time

 

[ACS6]

Re: Attempted Cheating?

BASTARDS! Too many unprofessional people around taking advantage of our sometimes 'blind' faith in humanity.

 

[vngooi]

Re: Attempted Cheating?

I recently sent my car for a bonnet respray and was quoted a certain price, let's say. $800 by X-company. This price was because the ENTIRE Bonnet was to be resprayed and X-company assured me that this had to be done to ensure uniformity of colour and that they had to remove the bonnet for the respray.

Upon collection, I found that previous small stone chips were still on the bonnet and upon further inspection of the bonnet fastenings, it was obvious that the entire bonnet was not removed for the job.

Upon confronting the Manager, he claimed that he also did not know why there were still some stone chips on the bonnet after the respray and said he needed to check with the workfloor personnel what exactly occured. He then apologised and said that he will re-spray the bonnet and would provide me with a standby car for my use.

My observation is: if I did not do a closer inspection, X-company would have effectively got away with charging an exorbitant price for a non-existent job that was supposed to have been done. In my opinion, this is cheating.

Comments/Views please?

Dear fellow-forummers,

Thank you for all your comments and support.

As a further update to my case, I have yet to return to the workshop to respray my bonnet. My case to them was that they should re-quote me for the work that was only done ie. less. But they insisted that they would respray and cannot reduce the price. I have yet to pay them the original quoted amount as they refused to lower the price and requested for me to come in at my convenience and at the same time, will provide a courtesy car for my use until the job is done.

It is clear that we as a community do not condone such practices and
I am voicing this case out so and am currently seeking advice on how can I escalate this case up so that this cannot happen again - as I am sure that they will try again and maybe get away with this practice.

Your support affirms my conviction to escalate this case to the appropriate levels so that customers will be protected.

With regards to naming the workshop, I will reply by PM to Ryan, our Admin and let him decide whether to PM-broadcast the company's name. Should he chooses to release the name, you will all be surprised (I think) which company this is and hence, why this case can be escalated all the way up.....

 

[Slater]

Re: Attempted Cheating?

can take it up with CASE

 

[wt_know]

Re: Attempted Cheating?

hmm ..... spray bonnet .... surprise which company did this ?
wah ... speculation can goes wild .... you know

 

[ryan]

Re: Attempted Cheating?

Hi all,

We are looking into this case.

Stay tuned.

 

[Niva]

Re: Attempted Cheating?

wah...curious...why cant we name the shop? When products and services are great, we praise and recommend them...we give their shops a mention as well...but when services like these are poor, why cant we name them to forewarn others? We leave it to others to judge the shop. transparency mah...cant cover up even if they are the so-called sponsors of the site or a famed shop...just my thoughts

 

[marklee]

Re: Attempted Cheating?

I suspect it's because naming the workshop will induce a flame war. Having said that I am also curious as to which workshop this is..

 

[C3P0]

Re: Attempted Cheating?

Workshop cannot name. Legal implication.

But if it's a person, can name. I dun know why, dun ask me.

 

[hitmee]

Re: Attempted Cheating?

Workshop cannot name. Legal implication.

But if it's a person, can name. I dun know why, dun ask me.

if it is true, no implication.
i say announce it out.