[Ahbengdriver]

to be fair when I was at Kp Arang once, I did see that quite a few BMW owners were quite rude to the CSA, of cos I dont know the stories behind but really the CSAs are under stress. On one hand PML reminds them to be polite but then some owners really think they were like king.

Most of us here like our BMWs, but had our fair share of bad experience with some, not all, PML staffs and some of their policies.
Anyway on yr problem. the thing abt PML is this: never never go down w/o an appt. Unless u are in dire situation. Sending the car to another PML workshop[hopefully the CSA ther is more experienced] is one thing, but if I were you I would escalate to the managers there and demand proper compensation. If they cannot offer anything proper I will not waste time and go straight to someone in BMW asia on the phone, and by then I will be really inpolite "I bot a new BMW, its faulty and I received crap service by PML...tell me what shld I do as a BMW customer. Throw the damn ball at them"

Dont worry I will send some Hia-dee to throw kerosene bombs at Kg Arang centre and burn their building to ashes.